F.A.Q.
Most frequently asked questions regarding products and orders
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector or your IP address is taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make changes after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then contact our Customer Service.
Can I check the status of my order online?
Upon purchase, you will receive an email from LaFloria confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped.
If you have an account with LaFloria, you can log into your account and scroll down on your account page to see your order history and status.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. If you have received a damaged item, please contact us to arrange return at return@lafloriahomedecor.com
What if my product arrived damaged?
We really hope that this never happens to anyone. If for any reason you are not satisfied with your purchase, please return it to us within 7 days of receipt of the product, provided that the products are in original condition, unused, unwashed and with their original packaging. Please email return@lafloriahomedecor.com notifying us that you wish to return an item, including the order number on the email and the reason for returning it.
We do not collect goods that need to be exchanged or returned whether they are faulty or not.
Freight charges are not refundable.
Products must be returned at your own cost, unless the goods are faulty.
Dismantlement and installation
For bulky orders, sometimes we pack them with crates to better protect your items from potential damages during shipping. Kindly note that dismantlement service is not included in the shipping charge. If you need installation service, please contact us for a quotation.
Which countries do you ship to?
We ship to most of the countries worldwide, please enter your address correctly when leaving your shipping address, our system will show you the shipping cost accordingly, if there is no shipping cost shown, please contact us for a freight.
Do you work with interior designers and architects?
We LOVE working with interior designers and architects, not only to provide some really great products for their spaces, but as creative professionals, we have deep interest in these areas ourselves. Reach out to as at partner@lafloriahomedecor.com and we would be happy to give you more information.